Unified architecture shapes digital transformation efforts
With a constantly growing and diverse customer base, ACCA implemented a new business operating model to transform the customer experience for their +750K members. The business case for their digital transformation program relied heavily on decommissioning the current ERP and CRM systems.
“We used Bizzdesign to change the enterprise architecture model from a siloed, ivory-tower position into a collaborative activity with our strategy and portfolio and program teams. We achieved this with a rapid deployment over six months, which substantially increased the value and raised the profile of enterprise architecture within our business.” Jonny Mallabar, Head of Architecture, Design & Planning at ACCA
Whilst architecture thinking and practices were not new to the team, artifacts that were created in silos made it difficult to get a unified architectural view. Using Bizzdesign has enabled ACCA to get end-to-end visibility into their technology estate and to facilitate organizational-wide transformation, creating consistency and economies of scale in their international operations to establish new ventures. Here are some of the results from their program:
- Strategic insights shaping 80% of investment decisions
- Effective communication leads to exec buy-in
- Scaling enterprise architecture for different use cases
- Adopting a repeatable, standardized approach saves time
Learn about ACCA's journey